How To Refund A Game.on Xbox

Summary: If you purchased a game on Xbox and are not satisfied with it, it is possible to get a refund. However, there are certain conditions that must be met, and the process of getting a refund can be confusing. In this article, we will discuss the steps you need to follow to refund a game on Xbox.

1. Understanding Xbox’s refund policy

Before attempting to refund a game on Xbox, it is important to understand their refund policy. Xbox allows for refunds under certain conditions, such as if you purchase a game but it does not work properly or if you have a technical issue with the game. Additionally, if you pre-order a game and change your mind before it is released, you can also request a refund.

However, there are several conditions that Xbox requires in order to qualify for a refund. These include:

  • The game must have been purchased within the last 14 days
  • You must have less than two hours of playtime on the game
  • The game cannot have been part of a bundle

If you meet these conditions and want to proceed with a refund, you can follow the steps below.

2. Requesting a refund through the Xbox website

The easiest way to request a refund for a game on Xbox is through their website. To do this, follow these steps:

  1. Go to
  2. Click on the “Sign in” button at the top right corner of the page and log in to your account
  3. Scroll down to the bottom of the page and click on “Request a refund”
  4. Select the game you want to refund from your purchase history
  5. Select a reason for the refund
  6. Provide any additional information that may be required
  7. Submit your request

After you submit your request, Xbox will review it and let you know whether or not it has been approved. If your request is approved, the refund will be credited to your Xbox account balance.

3. Refunding a game through customer support

If you are having trouble getting a refund through the Xbox website, you can also try contacting customer support. To do this, follow these steps:

  1. Go to
  2. Click on “Chat with an Ambassador” or “Call Xbox Support”
  3. Explain your situation and request a refund
  4. Answer any questions the customer support representative may have
  5. Follow any additional steps required to complete the refund process

While using customer support to refund a game may take longer than doing it through the website, it can be helpful if you are having technical difficulties or if your refund is not being approved through the website.

4. Understanding refund timelines

It is important to keep in mind that getting a refund for a game on Xbox may take some time. After you request a refund, it can take up to 10 business days for the credit to appear in your account. Additionally, if you purchased the game with a credit or debit card, the refund may take several days to show up on your statement after it appears in your account balance.

If you are concerned about the status of your refund, you can check the status of your request by going to the Xbox refund status website and entering your order number and email address.

5. Avoiding issues with refunds

If you want to avoid running into issues when getting a refund for a game on Xbox, there are a few things you can do:

  • Make sure you meet all of the conditions required for a refund
  • Keep track of how much time you spend playing a game after you purchase it
  • Be patient when waiting for a refund to be credited to your account balance

By following these steps, you can ensure that the process of refunding a game on Xbox goes smoothly and without any issues.


In conclusion, if you’re not happy with your game purchase on Xbox, it is possible to get a refund. Understanding Xbox’s refund policy and following the steps above can make the process easier. By being patient and fully informed about the process, you can get the refund you deserve and move on to enjoying other games on the Xbox platform.

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